If we send you a different product from the one you ordered, or if the item is defective, just contact us, we will process an exchange or refund as soon as possible. Aukma will cover all the return or exchange shipping fee. Any item not in its unopened original condition and packaging or is damaged or missing parts for reasons not due to our error will not be accepted for returns.
Specific operations are as follows
1. Please email to firstname.lastname@example.org request a refund or return with image or video to show the issue.
2. If you are approved to return, our after sale team will inform warehouse to send a new one
3. Once the new item sent out, we will send you an email with tracking number to notify you . We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have any questions about return or refund, just contact with us, we will have professional staff to follow up your problem