User manual | Guangzhou Aukma Photoelectric Co,. Ltd

2022/09/02

1.Order Service | Guangzhou Aukma Photoelectric Co,. Ltd

2.Ship Service | Guangzhou Aukma Photoelectric Co,. Ltd

3.Complaint Service | Guangzhou Aukma Photoelectric Co,. Ltd

4.Customized Service | Guangzhou Aukma Photoelectric Co,. Ltd

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ORDER SERVICE

HOW DO I PLACE AN ORDER?

Just Contact us, they will arrange a professional sales follow your item. Send us email(Sale6@wukmaled.com) will be best, Chat online with us will be Quickly.


HOW ARE YOUR PRICES SO LOW?
We are factory, all products with factory price, there is low cost and no commisson with others.


WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept direct bank transfers ,TT, West union PayPal payments. We do not accept cash on delivery.

 

SHIP SERVICE

We usually ship via UPS,FedEx ,DHL, EMS etc to your address, import duties by buyer. However, if you are in a remote area, we will need to get your full address to see if we can arrange transport.

 

HANDING AND DELIVERY TIME

Please allow 1-3 business day handling time to ship from the warehouse and 5-7 days in transit for delivery, it depends on the distance your shipping address.

 

SHIPPING TRACKING

We will update you with the tracking number for every order. The tracking information will send to your email, social message or phone. 

You can check the tracking history of your orders via the official site of ups/ fedex/ DHL with the tracking number and carrier information. 

 

LOST/DAMAGED SHIPMENT

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

For items shipped through a parcel carrier (eg. USPS, UPS, FedEx), if you receive an item that has been damaged in transit please send emial to us within 72 hours of receipt and we will have a new product sent to you. 

Please hold on to the original item, including the packaging and packing material, because in many cases the carrier will want to inspect the items during the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return. 

If you have not received your order even after the tracking shows it was delivered, contact us within 7 business days.Our team wants to make sure that you are satisfied throughout the whole shopping experience with us.

 

COMPLAINT SERVICE

If we send you a different product from the one you ordered, or if the item is defective, just contact us, we will process an exchange or refund as soon as possible. Aukma will cover all the return or exchange shipping fee. Any item not in its unopened original condition and packaging or is damaged or missing parts for reasons not due to our error will not be accepted for returns.

 

Specific operations are as follows:

1. Please email to info@wukmaled.com request a refund or return with image or video to show the issue.

2. If you are approved to return, our after sale team will inform warehouse to send a new one

3.  Once the new item sent out, we will send you an email with tracking number to notify you . We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

If you have any questions about return or refund, just contact with us, we will have professional staff to follow up your problem


CUSTOMZIED SERVICE

Pls send your example picture and design to info@wukmaled.com and Leave your contact details, customized request, we will reply you soon!

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