Q1. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q2. Can i have a catalog about your products?
A:Sure, contact directly with sales at the bottom of pages.
Q3. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q4:Can i change my shipping address after placing an order?
A:Please be advised that your shipping address cannot be revised after the order has been shipped. If urgent, please contact the location transportation company directly when the items arrived your country, if there is extra cost, we will not bear it.
Q5:How do i track my order?
A:We will tell your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q7:Do you charge sales tax?
A: Our trade terms is EXW,we're not charge your tax.But as required by law, orders shipping anywhere the tax based your country custom policy, pls notice this in advance to avoid trade troubles.
Q8:What if the Item(s) I received are defective/incorrect/damage?
A:Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or
defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.